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AI voice

Maya picks up first. Your team picks up the close.

An AI voice agent that knows your inventory, qualifies leads, books appointments, and hands off to a human in under 1.2 seconds when it matters. ElevenLabs-tuned. Your brand voice.

Waveform with ElevenLabs agent 'Maya' answering, and a call summary below showing qualified lead intent.
What you get

Voice agent that knows when to talk — and when to hand off.

AI that picks up first

ElevenLabs-tuned agent 'Maya' answers in your voice, in your brand, in under two rings — 24/7.

Sub-1.2s escalation

Caller says 'human' or 'manager'? Sentinel trigger escalates to your front desk in under 1.2s P95.

Qualifies, books, files

Pulls budget, vehicle preference, trade equity, intent. Books the appointment, fires the SMS confirm, attaches to the lead record.

Multi-language

English, Spanish, French out of the box. Custom voices per rooftop, per language.

Real-time transcripts

Every call is transcribed, sentiment-scored, and search-able. The closer reads the summary, not the call.

Audit-ready recordings

Consent capture + recording flagged for training opt-in. Erasure on DSAR request, auditable.

Production metrics

What we measure across 1,400 production calls a day.

  • 62% of inbound calls fully AI-handled
  • 1.2s P95 escalation to human
  • −22% median call duration for AI-only
  • 99.97% AI voice uptime · 30-day
Scenarios

What Maya handles today.

Lead call, weekend

Caller asks for a small SUV under $30k. Maya qualifies, books Sat 11am, sends SMS confirm. Closer arrives to a warm seat.

Service request

Caller asks for an oil-change quote. Maya routes to service desk, files the lead, pre-fills the work order.

Trade-in inquiry

Caller describes their 2017 Civic. Maya asks the 4 condition-grade questions, captures ACV via KBB integration, hands off to appraisal.

Spanish-speaking caller

Maya switches to Spanish mid-call. Same qualification flow. Bilingual closer paged at the language match.

"The 62% of calls Maya handles lets my team focus on the 38% that need a human. We're not replacing salespeople — we're protecting them from dead ends."
— Andrew, GM · Eastline Auto

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